12/-06/2024
Privacy Policy
Introduction
Diwaan committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide to us, regardless of the type of client you are.
Information We Collect
We may collect and process the following types of data about you:
Personal Identification Information: Name, address, email address, phone number, and other contact details.
Professional Information: Job title, company name, and professional qualifications.
Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
Sensitive Information: Information regarding your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health information, or sexual orientation, if necessary and legally permissible.
How We Use Your Information
We use your information in the following ways:
Provision of Services: To provide you with our products and services.
Client Administration: To manage our relationship with you, including billing and collections.
Communications: To communicate with you about updates, events, and news relevant to our services.
Compliance: To comply with our legal and regulatory obligations.
Improvement: To enhance our products, services, and client experience.
Marketing: To inform you about our products, services, and events that may be of interest to you.
Legal Basis for Processing
Our processing of your personal data is based on one or more of the following legal grounds:
Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party.
Legal Obligation: Where we are required to comply with a legal obligation.
Legitimate Interests: Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Consent: Where you have given your consent to the processing.
Vital Interests: Where processing is necessary to protect someone’s life.
Public Interest: Where processing is necessary for the performance of a task carried out in the public interest.
Sharing Your Information
We may share your personal data with:
Service Providers: Third parties who provide services on our behalf, such as IT support, payment processors, and professional advisors.
Regulatory Bodies: Governmental and regulatory bodies where required by law.
Business Partners: Partners with whom we collaborate to offer services.
Affiliated Entities: Within our corporate group to enable the provision of services.
Data Security:
We take the security of your data seriously and have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Data Retention:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
You have the following rights regarding your personal data:
Access: The right to request a copy of the information we hold about you.
Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: The right to request that we erase your personal data, under certain conditions.
Restriction: The right to request that we restrict the processing of your personal data, under certain conditions.
Objection: The right to object to our processing of your personal data, under certain conditions.
Portability: The right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
Contact Us:
If you have any questions about this Privacy Policy or the information we hold about you, please contact us at:
Company Name: Diwaan
Address: 155 The Broadway, Southall UB1 1LP
City: Southall
Email Address: info@diwaan.co.uk
Phone number: 0203 649 0311
At Diwaan Southall, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us in any way.
Information Collection:
We may collect personal information such as your name, email address, phone number, and payment details when you make a reservation, We may also gather non-personal information such as your IP address, browser type, and browsing patterns.
Use of Information:
We use the information we collect to provide you with our services, process transactions, communicate with you, and improve our offerings. Your personal information may also be used for marketing purposes, but you have the right to opt out of such communications.
Disclosure of Information:
We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you. We may also disclose your information when required by law or to protect our rights and interests.
Data Security:
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Cookies:
We use cookies and similar technologies to enhance your browsing experience, analyze trends, and track your interactions with our website. You can adjust your browser settings to refuse cookies, but this may limit your access to certain features.
Third-Party Links:
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.
Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under this age.
Changes to This Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
By using our website or providing us with your information, you consent to the terms of this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us.